LEGAL
Terms & Conditions
The agreement between you and Bay Signature Housekeeping LLC for use of our website and services.
Effective date: September 22, 2026 | Last updated: September 22, 2026 | Bay Signature Housekeeping LLC, a California limited liability company
These Terms & Conditions (“Terms”) govern your use of baysignaturehousekeeping.com and your relationship with Bay Signature Housekeeping LLC (“Bay Signature Housekeeping”, “we”, “us” or “our”). Please read them carefully. By using our website, requesting a quote or booking a service, you agree to be bound by these Terms.
Two related documents form part of your agreement with us: the Cleaning Service Terms, which describe what each service includes and how a cleaning is performed, and the Cancellation Policy, which governs cancellations, rescheduling and the associated fees. Where those documents address a subject in more detail, they control for that subject.
- Important Notice: We Are a Referral Agency
Bay Signature Housekeeping LLC is a referral agency. We connect clients with independent cleaning professionals who perform residential cleaning services. The cleaning professionals assigned to your home are independent contractors. They are not employees, agents or partners of Bay Signature Housekeeping, and we do not direct or control the manner, method or means by which they perform their work.
This distinction matters, and we state it plainly so there is no confusion. Our role is to identify and vet cleaning professionals, coordinate scheduling, communicate your requirements, facilitate payment and act as the point of contact when something needs to be resolved. The cleaning itself is performed by the independent professional assigned to your booking.
- Acceptance and Eligibility
You must be at least eighteen years of age and legally able to enter into a binding contract to book a service. By booking, you represent that you are the owner or lawful occupant of the property to be cleaned, or that you have the authority of the owner or occupant to arrange the service and to authorize entry to the property.
If you do not agree to these Terms, do not use the website and do not book a service.
- Accuracy of the Information You Provide
Our quotes and scheduling depend entirely on the information you give us. You agree to provide accurate and complete information about the property, including its size, the number of rooms and bathrooms, its current condition, the presence of pets, and any circumstance that would affect the time or effort required. You also agree to keep your contact and access information current.
If the information you provide does not reflect the actual condition of the property, the consequences described in Section 5 and in the Cleaning Service Terms may apply.
- Quotes
A quote is an estimate based on the information provided at the time of booking. It is not a fixed-price contract unless we expressly agree otherwise in writing. Quotes are valid for the service described and for the date scheduled, and may be revised if the scope changes.
- Price Adjustments
If the condition of the property differs significantly from what was described at booking, the assigned cleaning professional may document the condition and contact us. We will then contact you before any additional work is performed. No additional work will be carried out, and no additional amount will be charged, until you have agreed to the revised price.
If you do not agree to a revised price, you may decline it. In that case the cleaning professional will complete what can reasonably be completed within the scope and time originally booked, or the appointment may be ended. Where an appointment is ended for this reason, the cancellation provisions of our Cancellation Policy may apply.
- Payment
6.1 Payment method
Payments are processed securely by Stripe using a credit card or a Visa debit card. A valid payment method must be on file before a cleaning professional is dispatched to your home. We do not receive or store your full card number.
6.2 Authorization and charge
Before your appointment, a temporary authorization hold may be placed on your payment method to confirm that sufficient funds are available. This hold is not a charge. Your payment method is charged for the cleaning after the service has been completed, unless we have agreed with you in writing to a different arrangement.
6.3 Failed authorization
If the payment method on file cannot be authorized, we will contact you to update it. Payment issues must be resolved before a cleaning professional can be dispatched. An appointment that cannot proceed because a payment method could not be authorized may be treated as a late cancellation under our Cancellation Policy.
6.4 Fees, taxes and disputes
Amounts quoted are exclusive of any applicable taxes, which will be added where required by law. Cancellation, rescheduling and lockout fees are set out in the Cancellation Policy and are charged to the payment method on file. If you believe an amount has been charged in error, contact us before initiating a chargeback so that we can review it with you.
- Scheduling, Cancellation and Rescheduling
Appointment times are estimates. Traffic, weather, the condition of a prior property and other circumstances can affect arrival times, and we will keep you informed of material delays. Cancellations, rescheduling and the associated notice periods and fees are governed by our Cancellation Policy, which forms part of these Terms.
- Service Standards and Satisfaction
If something was missed or was not completed to your satisfaction, contact us within the reporting window set out in the Cleaning Service Terms. Where the concern falls within the scope of the service booked, we will arrange for the cleaning professional to return and address the items identified, at no additional charge. This return visit is the primary remedy we offer for service concerns.
- Your Responsibilities as a Client
To allow the service to be performed safely and effectively, you agree to:
- Provide safe and lawful access to the property at the scheduled time.
- Secure or remove cash, jewelry, firearms, medication, irreplaceable items and items of unusual value before the appointment.
- Disclose known hazards at the property, including structural defects, mold, pest infestation, biohazards and aggressive animals.
- Secure pets, and keep children away from areas being cleaned where practical.
- Treat cleaning professionals with respect. We do not tolerate harassment, discrimination, intimidation or unsafe behavior toward the people who perform the work, and we will end a service relationship where it occurs.
- Non-Solicitation
We invest in recruiting, vetting and background-checking the cleaning professionals in our network. For twelve months following the last service arranged through us, you agree not to engage, directly or indirectly, any cleaning professional introduced to you by Bay Signature Housekeeping for residential cleaning services outside of our platform. If you wish to engage a professional directly, contact us and we will discuss a referral arrangement.
- Website Use and Intellectual Property
The content of our website, including text, photographs, graphics, layout, the Bay Signature Housekeeping name and logo, and the compilation of all of it, is owned by or licensed to us and is protected by intellectual property law. You may view and print pages for your own personal, non-commercial use. You may not copy, reproduce, republish, frame, scrape or exploit any part of the website for commercial purposes without our prior written permission.
You agree not to use the website to transmit unlawful, infringing or harmful material; to attempt to gain unauthorized access to any system; to interfere with its operation; or to submit bookings you do not intend to honor.
- Third-Party Services
Our booking flow and our payment processing are operated by third parties, and our website links to third-party platforms including social media. We do not control those services and are not responsible for their content, availability or practices. Your use of a third-party service is governed by that service’s own terms and privacy policy.
- Disclaimers
The website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, with respect to the website and its content. We do not warrant that the website will be uninterrupted, error-free or free of harmful components.
Cleaning services are performed by independent cleaning professionals. We make no warranty that any particular result will be achieved, that every stain, mark or condition can be removed, or that any particular cleaning professional will be available for a given appointment.
- Limitation of Liability
To the fullest extent permitted by law, Bay Signature Housekeeping LLC and its members, managers, officers and representatives will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data or loss of goodwill, arising out of or relating to the website, these Terms or any service arranged through us, whether based in contract, tort, strict liability or any other theory, and whether or not we were advised of the possibility of such damages.
To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or any service will not exceed the amount you paid for the specific service giving rise to the claim.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, for willful misconduct, or for death or personal injury caused by negligence.
- Claims for Damage or Loss
Claims relating to property damage or missing items are handled under the procedure and within the reporting window set out in our Cleaning Service Terms. Because cleaning professionals are independent contractors who carry their own insurance, a claim may be directed to the responsible professional’s insurer. We will assist in identifying the responsible party and facilitating the claim.
- Indemnification
You agree to indemnify and hold harmless Bay Signature Housekeeping LLC and its members, managers, officers and representatives from any claim, liability, loss or expense, including reasonable attorneys’ fees, arising out of your breach of these Terms, your misrepresentation of the property or its condition, your failure to disclose a known hazard, or your violation of any law or the rights of a third party.
- Governing Law and Venue
These Terms and any dispute arising out of or relating to them or to any service are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You and Bay Signature Housekeeping LLC agree that the exclusive venue for any action shall be the state or federal courts located in Alameda County, California, and each party consents to the personal jurisdiction of those courts.
- Informal Resolution
Before initiating any formal proceeding, you agree to contact us and give us thirty days to resolve the matter informally. Most concerns are resolved quickly once we understand them, and we would rather fix a problem than litigate it.
- General Provisions
If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary and the remaining provisions will remain in full force. Our failure to enforce a provision is not a waiver of it. You may not assign your rights or obligations under these Terms without our written consent; we may assign ours in connection with a merger, acquisition or sale of assets. These Terms, together with the Cleaning Service Terms, the Cancellation Policy and the Privacy Policy, constitute the entire agreement between you and us regarding their subject matter.
- Changes to These Terms
We may revise these Terms from time to time. The current version is always posted on our website with a “Last updated” date. Changes apply to bookings made after the revised version is posted. If you have an appointment already scheduled, the version in effect when you booked governs that appointment.
Contact Us
If you have questions about this document, or would like to exercise any right described in it, contact us using any of the methods below. We respond to written requests within a reasonable period and, where a law sets a specific deadline, within that deadline.
Bay Signature Housekeeping LLC
Telephone: (510) 892-0757
Email: info@baysignaturehousekeeping.com
Website: baysignaturehousekeeping.com
Service area: Alameda, Contra Costa, San Francisco, San Mateo and Santa Clara Counties, California.